Refund

Refund Policy

This built page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to buileon.shop.

Details from built on support
This support section covers orders and visits through buileon.shop for built. For return or exchange assistance, contact Support@buileon.shop or 828-543-4502.

What built customers should know about eligibility
For built customers at buileon.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

built: exceptions
For built customers at buileon.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at built to starting a request
For purchases made through buileon.shop, built applies the following guidance on starting a request. A return or exchange begins when you, contact us at Support@buileon.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How built handles condition of returns
For built customers at buileon.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from built on order problems
This order problems section covers orders and visits through buileon.shop for built. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

built: refund timing
For purchases made through buileon.shop, built applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: built
Brand name: built
Email: Support@buileon.shop
Phone: 828-543-4502
Physical address: 1260 Union St S, Concord, North Carolina, 28025, United States